RMA services DOES NOT cover software issues, such as corruption of the Operating System or software incompatibility. If any items are not returned that were original, shipped fees may apply. Failure to follow any of these steps can render your equipment ineligible for repair. Items arriving for RMA service must: a) be repackaged properly, insured, and include all original items (AC Adapters, power cables, Keyboards, Mice, bundle items, etc.) b) have the RMA# visible on the outside of each package c) have an RMA shipment tracking # emailed to Customer Service before the warranty expiration date. The Warehouse B warranty only covers repair service provided at our location. The ticket closes when the issue has been resolved.

This email automatically starts a support ticket. You must email a description of the hardware problem to obtain a Return Merchandise Authorization (RMA). In the rare event a hardware problem occurs during our warranty period, please email the Warehouse B Customer Service department at If it is determined that your product should be returned, an RMA # is required. Our Warehouse B warranty begins the date the order is delivered and ends 90 days after delivery date (1 year if registration on Certified Preloved® site was completed). Registration is done after purchase here. Items with remaining manufacturer warranties are covered by the manufacturer as the primary service provider.Īll refurbished products come with the option to register for a free 1 year warranty through Certified Preloved®. Our technicians run meticulous hardware diagnostics and thoroughly inspect every Warehouse B product. The bonus to you is an even greater deal than our Refurbished or Factory Refurbished prices.Įvery refurbished item we sell, regardless of condition, comes with a 90-day warranty that you can upgrade for free to a 1-year warranty by registering your product with Certified Preloved®.Īll new condition equipment is covered by the original manufacturer's warranty and will vary by product.Īll Warehouse B refurbished equipment is in good to excellent condition (unless otherwise noted), carries our 90-day hardware warranty, and is refurbished (tested, cleaned and repaired) by our trained Warehouse B technicians. Products in the 'B-Grade' condition have also gone through the same refurbishing process by the same technicians, they just have a tad more wear. Products in the 'Refurbished' condition have passed the exact same tests as all the 'Factory Refurbished' items and are in the same cosmetic condition, we just aren't contracted through the manufacturer to refurbish these (yet). They are in the best possible condition for their age with only very minor or no cosmetic blemishes at all.Įvery technical component of 'Factory Refurbished' items have been checked and tested by certified technicians and are guaranteed to be in full working order. Products in the 'Factory Refurbished' condition have been refurbished by the manufacturer's contracted refurbisher to the Certified Preloved® refurbishing standard.

These will still be covered under the manufacturers warranty (if applicable) and may come in the original packaging or bulk style packaging.

Products in brand new condition from the factory. Our listings are separated into three different conditions to represent this and they are as follows: Certified Preloved® products have been 'loved' by someone else first, and sometimes that love is shown with a little wear and tear.

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